Responsible for planning, selecting and implementing all technology services for employees and departments. Responsible for computer support services, software development, database management, cemetery-wide telecommunications services, long-range technology planning, process redesign, quality assurance and technology standards. Responsible for managing the installation, maintenance and troubleshooting of the audio visual (AV) systems. Responsible for oversight of the Geographic Information System (GIS) department and provides guidance on the direction of the Cemetery’s GIS environment. Educates in-house staff regarding technology changes, standards and usage of AV systems.
DUTIES AND RESPONSIBILITIES:
Provide and support computer hardware, software and telecommunications systems.
Hire, train and supervise one information technology staff member. Train co-workers to provide backup coverage.
Supervise the GIS Specialist in the development of the newly formed GIS department and to promote a GIS resource of the highest data standard and integrity for all cemetery departments, collaborating with other institutions and the general public.
Provide technical support and consultation to users, analyze hardware and software, and perform advanced diagnostics and research.
Manage complex projects including the installation of telecommunication systems and internet service, records management assessment and inventory, and on-going application development.
Ensure integrity of Cemetery’s data through system recovery planning and secure networking.
Establish standards for computer software and hardware, business systems, telecommunications and radios.
Develop, maintain, and enforce information technology standards, policies, and procedures.
Maintain IT policy documents and information security program.
Maintain compliance with ISO 27002 Standard, PCI DSS and state regulations.
Coordinate with other supervisors and management on IT needs.
Coordinate and/or deliver IT functions Including:
* Install approved hardware and software
*Install and maintain patch status of operating systems, anti-virus and business systems
*Install and maintain all printers, plotters and scanners
*Perform database upgrades and backups
*Administer user accounts for staff and volunteers
*Expand and maintain campus network, firewalls, VLAN, VPN and VMware
Coordinate and/or deliver training for computer and telephone users.
Provide and maintain company web infrastructure.
Maintain ‘help desk’ systems and services for staff and volunteers, inventory and repair history for computer hardware and software.
Direct short and long-range planning for technology and information systems.
Prepare and administer the technology budget.
Maintain knowledge of current developments in the technology field and research products.
Available to address critical IT issues occasionally during non-business hours.
Manage the installation, maintenance and troubleshooting of the audio visual (AV) systems.
Train users on the usage of the AV systems.
Carries out special projects for the Executive Vice President & CFO as requested.
As with all Cemetery staff, assist with any cemetery business including special meetings, conferences, Friends events and public programs as needed.
Demonstrate responsible stewardship for the environment when planning and implementing all duties incorporated in job description.
Bachelors in a technical field of study (Computer Science, Information Technology) required or equivalent experience. Masters in Computer Science preferred.
A minimum of eight years’ experience working in an IT environment with a minimum of four years’ experience leading a technical department.
Strong knowledge of PC hardware, Windows operating systems and software such as AutoCAD, MS Office, MS Outlook, Web design, hosting and GIS. Experience or familiarity with ESRI tools.
Strong project leader skills for working with a diverse staff, contractors and consultants.
Knowledge of database design and software development process. Familiarity with Microsoft Access and SQL Server.
Knowledge of scanned image processing, storage and retrieval of documents.
Knowledge of audio-visual equipment.
Demonstrates proficiency with administrative scripting, PowerShell and command line.
Proficient at switch and router command line configuration.
Ability to learn new hardware/software quickly.
Must see the ‘big picture’ and be detailed-oriented with the ability to quickly identify technical risks and design flaws.
Collaborative working skills and ability to communicate successfully with employees at all levels.
Must have excellent organizational skills and the ability to handle multiple tasks efficiently.
Must be a self-starter with strong initiative and the ability to work independently.
Must be patient, energetic, creative and flexible as work demands.
Must present a good professional image in dress, grooming and personal hygiene per the Cemetery’s dress code policy.
Ability to communicate effectively both verbally and in writing with co-workers, Trustees and others.
Familiarity with automated timekeeping systems such as ADP’s Workforce Now.
Valid driver’s license.
REQUIRED PHYSICAL DEMANDS:
Must be able to operate standard office equipment such as computers and mouse, telephones, photocopiers, fax machines, scanners. Must be able to access file cabinets and interior vaults.
Must be able to move within a normal office environment, accessing all records and equipment with ease.
Must be able to move between desk, front counter, and all files.
Must be able to walk up and down stairs.
Must be able, using a stool as necessary, to reach high shelves containing files and supplies at any location within the office, including the vaults.
All employees of Mount Auburn Cemetery are “at will’ employees and must adhere to Mount Auburn’s “Business Ethics and Conduct.”
Mount Auburn Cemetery is an equal-opportunity employer. It does not discriminate in employment opportunities on the basis of race, color, ancestry, religion, gender, national origin, age, pregnancy, citizenship status, physical or mental ability, military status, sexual orientation or any other characteristic protected by law.
To apply please submit a cover letter and resume, as MS Word documents, by email to firstname.lastname@example.org stating the job title in the subject line. You can also mail a cover letter and resume to Mount Auburn Cemetery, 580 Mount Auburn Street, Cambridge, MA 02138, Attention: Human Resources. No telephone calls please.