Open Position: Director of Cemetery Services
Mount Auburn is currently seeking a qualified candidate for its Director of Cemetery Services.
The Director of Cemetery Services is responsible for the efficient and effective management of the Cemetery Services Department and its staff working in sales, interments, cremations, memorial setting, security, chapel rentals and customer service. The Director ensures that all Cemetery-related activities, including its key revenue-generating services—approximately 150 sales, 500 interments, 1,200 cremations, 80 memorial services, and 130 memorial settings annually—are completed with a high level of professionalism and care. The Director ensures a positive customer experience for all Cemetery clients and funeral directors and works to enhance service offerings to ensure Mount Auburn remains a model among 21st-century cemeteries. The Director will work collaboratively with a team of staff and consultants on the implementation of a new enterprise system, converting many existing paper-based practices into a digital system. The Director works collaboratively with a staff team to assist in the planning, design, and development of new interment space by advising on the Cemetery’s current and future burial space needs and participates in quarterly meetings of the Cemetery Services Committee, a committee of the Board of Trustees, with oversight of Mount Auburns sales and services activities. Additionally, the Director manages the day-to-day activities and operations of the Department, and assists the Vice President in preparing and adhering to annual operating budgets and in setting short-term and long-term priorities and goals.
DUTIES & RESPONSIBILITIES
Ensures the efficient and effective functioning of all departmental operations and programs by fostering daily communication between all supervisors and/or staff of the Customer Services, Sales, Cremations, Interments, Artisan Services, and Security Sections
Directly supervises 6 staff and more generally manages a full-time staff of 15 carrying out Mount Auburn’s Cemetery Services.
Manages the Cemetery’s Sales Program, working with sales staff to provide timely and sensitive service and response to customers before and after the purchase of interment space.
Manages the Cemetery’s Cremation Program, directly supervising the Crematory Manager to meet all annual goals related to cremation-related services and to ensure adherence to all Crematory policies and procedures.
Manages the Cemetery’s Facilities Rental program, working to meet annual goals related to the rental of our Chapels and outdoor facilities for funerals and memorial services, memorial receptions, weddings, and other private gatherings.
Manages the Cemetery’s Security program to ensure security coverage seven days a week for the grounds and buildings, working with the Security Supervisor to coordinate staffing needs, gate openings and closings, and other visitor services activities. Communicates regularly with Director of Education & Visitor Services to anticipate and coordinate security needs.
Manages the Cemetery’s Interment Staff, ensuring that approximately 500 interments—casket, cremation, “green” burials, crypt entombments, and niche inurnments—are completed with the highest standards of care.
Manages the Artisan Services Staff and all contemporary masonry work related to the layout and pouring of foundations for lots and beams and the setting of new memorials.
Manages the Cemetery’s Customer Service staff and activities, ensuring that proper procedures are followed in the completion of all new burial, cremation, and facility rental orders. Manages other service offerings including annual floral tribute program and annual services of remembrance.
Advises Director of Cemetery Development on the Cemetery’s current and future burial space needs and participates in staff cemetery development team meetings and in quarterly meetings of the Cemetery Services Committee of the Trustees.
Assists with development of marketing and branding strategies related to cemetery sales and services.
Oversees the review and processing of requests for new private memorials on existing family lots, advising families on the design and location of new memorials to facilitate future burials and varied questions relating to future use and care of lots.
Manages requests for new inscriptions on Cemetery-owned memorials and facilitates completion of approved work using outside contractors.
Ensures timely and accurate documentation and correspondence relating to purchases, ownership of lots, interment rights, and contracts including cemetery deeds, memorials, transfers, reconveyances or any other required materials.
Advises Vice President on interpretation and/or formulation of rules and regulations, procedures, and on locating and storing pertinent records or correspondence relating to customer inquiries/requests.
Interprets legal issues and answers related questions or correspondence with regard to issues involving cemetery rules and regulations, procedures, or records including legal authorization for interments or cremations.
Regularly enters and reviews, interprets and analyzes data and information entered into cemetery sales and service reports.
Prioritizes and sets annual project and performance goals for the Department and its staff, communicating regularly to Section Supervisors and staff to ensure progress toward those goals.
Works closely with the Vice President and Section Supervisors to prepare annual operational budget and then monitors adherence to set budget throughout the year, adjusting spending plans as necessary.
Responsible for timely review and authorization of all invoices and operating expenditures relating to the operating and capital budgets of the Department.
Following Mount Auburn policies and procedures, as well as federal and state laws, makes personnel decisions regarding such topics as work performance and evaluations, Code of Conduct, discipline, promotions and rewards.
Together with each Supervisor as appropriate, select, hire, train and schedule all full-time and seasonal employees for the various Cemetery Services Department Sections.
Responsible, along with the Superintendent of Grounds and the Vice President of Preservation & Facilities, for allocating staff on a temporary basis between Departments in a harmonious and productive manner.
Participates in professional networking and leadership among allied organizations, especially within the New England regional cemetery community, and encourages or facilitates participation by other staff.
• Ten or more years of cemetery experience, including five years of direct staff supervisory/management experience and responsibilities in the areas of sales, interments, cremations and other client services
• College degree or equivalent experience required
• Strong computer skills (Microsoft Office products, relational databases)
• Ability to lead, manage and inspire a large staff
• Ability to prepare and manage complex budgets
• Superior communication skills, verbal and written, to successfully communicate with all levels of employees and with funeral directors, outside vendors and contractors, lot owners, customers and visitors
• Ability to be flexible and creative as work demands change
• Valid driver’s license
• Must present a good professional image in dress, grooming and personal hygiene per the Cemetery’s dress code policy
REQUIRED PHYSICAL DEMANDS:
• Ability to move in all areas of the Cemetery without restrictions, including driving an automobile, climbing in and out of Cemetery equipment, as well as being able to access all of the grounds
• Must be able to walk up and down stairs to access all areas within multiple buildings
• Must be able to use standard office equipment including but not limited to computers and mouse and phones
• Ability to move within a normal office environment and access all records and equipment
• Outdoor supervision of all employees in the department, full-time and seasonal. Must be able to be outdoors in any weather.
• Ability to bend, walk and/or stand for long periods of time
• Must be able to lift and move boxes, including boxes of printed brochures, upwards of 30 pounds.
All employees of Mount Auburn Cemetery are “at will’ employees and must adhere to Mount Auburn’s “Code of Conduct.”
Mount Auburn Cemetery is an equal-opportunity employer. It does not discriminate in employment opportunities on the basis of race, color, ancestry, religion, gender, national origin, age, pregnancy, citizenship status, physical or mental ability, military status, sexual orientation or any other characteristic protected by law.
To apply please submit a cover letter and resume, as MS Word documents, by email to firstname.lastname@example.org stating the job title in the subject line. You can also mail a cover letter and resume to Mount Auburn Cemetery, 580 Mount Auburn Street, Cambridge, MA 02138, Attention: Human Resources. No telephone calls please.
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